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DeliveryÂ
Our door bars are hand-finished to order, therefore production and delivery normally takes 3-4 working days.
Courier charges
For orders under £100 our delivery charge is £11.94, (pipe covers £8.28) this is due to the fact that we use thick boxes and tubes to secure your trims, we also attach a timber batten to the longer parcels to help prevent them from getting bent, these precautions cost extra and result in a slightly higher shipping price. Please be aware that the cheaper couriers do not take our 180cm and 270cm long parcels. this means we are restricted to only a couple of couriers, we do not make profit from the shipping charge, these are actual costs, we hope you can undertand and you agree that spending a few extra pounds for well packaged trims and a realiable service is best for all concerened.
UK Mainland £11.94 (pipe covers £8.28)
Northern Ireland £24
Channel Islands £42
Highlands £30
Isle of White £18
Isle of Man £42
Spend £100 and delivery is free (UK Mainland only)
Please check deliveries for damage and if damage is visible please ensure goods are signed for as damaged or refused if damage is severe.
We can deliver the 90 cm and 180 cm trims Worldwide, please e-mail us for a postage quotation
Returns
Returns are excepted as per the UK distance selling laws, they are as follows:
You must notify us within 14 days that you wish to return your order, you then have a further 14 days to return the order.
Please do not send trims back if you are outside these timings, you will not be refunded.
**IMPORTANT** When returning trims in their original packaging, please ensure that you put extra packaging tape around the end caps of the tubes to prevent the caps from coming off and trims sliding out. We have had many instances where this has happened, we are unable to claim for this from the carrier, and we are unable to refund trims which do not make it back to us.
The buyer is liable for the return postage charges, unless the return is due to damage or the wrong goods have been sent
Returns charges can be expensive when dealing with long and heavy flooring trims, we suggest getting advice from our flooring experts or ordering a free sample before purchase if you are unsure of colours and sizes
Return address: (please include original delivery note)
Stairrods UK Returns
6 Park Road North Ind Est
Blackhill
Consett
DH8 5UN
Faulty/Damaged Goods
Customers must check deliveries for damage, if damage is clear and substantial, delivery should be refused.
If damage is discovered after an order has been unpacked, images should be taken and immediately sent to sales@qualitycarpettrims.co.uk
Faulty or damaged goods should be reported within 48 hours of delivery.
Faulty or damaged goods will either be replaced or refunded as agreed
Grace Matthews trading as Quality Carpet Trims will pay any postage costs related to returning or replacing faulty or damaged goods.
In some cases, we may kindly ask you to dispose of damaged or faulty goods
If you have any additional questions or would like to discuss faulty or damaged goods, feel free to contact us 01383 669190 or by email, sales@qualitycarpettrims.co.uk