Delivery Charges

Delivery

Please check deliveries for damage and if damage is visible please ensure goods are signed for as damaged or refused if damage is severe

UK Mainland delivery is just £9.98, which includes the 270cm length bars

Delivery is free on orders over £60 (UK Mainland only)

As our bars are hand finished, production and delivery normally takes 3-4 days but can take 5-7 days during busy periods

We can deliver the 90cm and 180cm trims Worldwide, please e-mail us for a postage quotation

Returns

Returns are excepted within 14 days of delivery only

The buyer is liable for the return postage charges, unless the return is due to damage or the wrong goods have been sent

Returns charges can be expensive when dealing with long and heavy flooring trims, we suggest getting advice from our flooring experts or ordering a free sample before purchase if you are unsure of colours and sizes

Return address: (please include original delivery note)

Stairrods UK
Returns
6 Park Road North Ind Est
Blackhill
Consett
DH8 5UN

Faulty/Damaged Goods

Customers must check deliveries for damage, if damage is clear and substantial, delivery should be refused.

If damage is discovered after an order has been unpacked images should be taken and immediately sent to sales@qualitycarpettrims.co.uk

Faulty or damaged goods should be reported within 48 hours of delivery.

Faulty or damaged goods will either be replaced or refunded as agreed

Grace Matthews trading as Quality Carpet Trims will pay any postage costs related to returning or replacing faulty or damaged goods.

In some cases we may kindly ask you to dispose of damaged or faulty goods

If you have any additional questions or would like to discuss faulty or damaged goods, feel free to contact us 01383 669190 or by email, sales@grace-matthews.co.uk